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1. Is your Canadian pharmacy and website certified by the Canadian International Pharmacy Association (CIPA)?
Yes, we are an approved member of the Canadian International Pharmacy Association (CIPA) and have been for many years. To verify our credentials directly with CIPA, please click here.
We are also approved by PharmacyChecker.com
and offer all our customers a BuySafe guarantee with each and every order.
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2. What is required to
place an order with CanadaDrugCenter.com?
All you need is a valid prescription written by a qualified
physician licensed in your country of residence.
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3. How do I place a online prescription drug order?
Ordering is easy. All you need is a valid prescription from
your physician. Once you have this, simply complete our
application order form and fax it to us. Please mail us your
original prescription. Upon receipt, your order will be
processed and shipped directly to you.
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4. How do I place online prescription
refill orders?
Simply contact us toll-free at 1-877-270-3784
or email us your refill request at info@canadadrugcenter.com.
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5. Is it safe to order from
CanadaDrugCenter.com?
Absolutely. It is as safe as having
your prescriptions filled at your local pharmacy. The only
difference is in the price – we’re
much cheaper. Your prescription is reviewed by a licensed
physician, and once approved, is forwarded to our
licensed pharmacy so that it may be filled.
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6. What's the difference between the branded products you sell and the ones I get locally?
The branded drugs we sell are chemically and therapeutically no different from the ones you get in your local pharmacy. They both come from the same exact manufacturer. Generally, the only real difference* is in the packaging and the price. Our packaging may be different from what you get locally, but we're also much cheaper.
* Other differences may include differences in trade name, form, and general appearance.
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7. Why are there packaging differences?
Due to differences in government regulation, different countries have different packaging requirements. For example, a product in Canada will have different packaging than the same product in the US even though both drugs are chemically and therapeutically equivalent and are manufactured by the same exact company.
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8. Why are your drugs so much cheaper?
Due to government price controls, medications from Canada and many other countries are often significantly cheaper than in the United States. Also, other countries may have more affordable generic versions of drugs, which may not yet be available in the US.
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9. How large a supply of my
medication can I buy?
You may only order as much as your physician prescribes
for you. Also, all prescription shipments are limited to
a maximum 90-day supply per medication. Thus, if your prescription
is for a one year supply, we will ship you a 90-day supply
once every three months. Note: It is permissible to issue
100 tab/capsule quantities under this restriction.
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10. Should I tell my doctor that I’m
having my prescriptions filled in Canada?
You don’t have to, but we recommend
that you do. In fact, you can have them call us if they
have any questions.
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11. What are ALL the costs
associated with placing an order with CanadaDrugCenter.com?
For each order placed, your total charges include the cost
of the medications plus shipping and handling fees for each
package sent. Other fees may apply for select
value-added services.
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12. How do Canadian drugs compare
to drugs from other countries in terms of safety and
effectiveness?
The Canadian government has very strict requirements for
the manufacturing of medication in Canada. These requirements
are very similar to the requirements in many other leading
first world nations. In fact,
some of the drugs sold in Canada are actually manufactured
in the US and repackaged for sale in Canada.
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13. How can I contact
CanadaDrugCenter.com?
Easy. Our customer service line is
available from 5am-10pm PST, Monday through Friday, and 8am - 3pm PST Saturday-Sunday, at
1-877-270-3784 . You can also email us at info@CanadaDrugCenter.com.
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14. Once I place my online prescription order, how long does it take for me to receive
my medications?
You should expect to receive your
medications within 8-12 business days from the date we receive your
order. To avoid delays, please fax all application order
forms to us at 1-877-777-9144 and use a credit card as your method of payment. Please mail us your original prescriptions.
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15. What’s the difference
between generic drugs and brand name drugs?
When a drug company first invents a drug (i.e. Prozac) that
company is the only one allowed to make that drug for a certain
number of years (approximately 10 years in the US and 5-7
years in Canada). After this time period, other companies
are allowed to make the same drug. These drugs are called
generics. The original drug (i.e. Prozac) is called a brand
name drug. Brand name drugs and their generics are identical
in terms of active ingredients. The generic pills may look
different (because they are made by a different company)
but inside is exactly the same active ingredient which works
in exactly the same way. The only difference between brand
name drugs and generic drugs is that generics are always
less expensive.
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16. What if I can’t find my prescriptions
online?
If you can’t find your prescription online, you can
call or email us and we’ll see if it or an equivalent
substitute is available.
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17. Do you charge a fee to have
your licensed Canadian physician review and cosign my
prescription?
No, we do not. The only thing we charge you is the cost
of the medications, and shipping and handling for each package
shipped to you.
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18. What do you charge for shipping on prescription and/or non-prescription orders?
We charge a single shipping fee of $10 per package sent to you. All packages arrive by regular Postal Service mail. Please allow 8 to 12 business days delivery for Canadian orders and 14 to 18 business days for international orders from the time we receive your order and prescriptions (if you are ordering prescription products). For overweight or oversized packages, additional shipping charges may apply. Please call for more details.
All packages are fully insured against loss or damage. If for some reason you do not receive your package, we will reship your package to you free of charge. Should you have any questions concerning an order you placed or a package shipped, please contact our toll-free customer support center at 1-877-270-3784 during the hours of 5am-10pm PST, Monday through Friday, and 8am-3pm PST on Saturday-Sunday.
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19. Can I bundle my order with someone
else’s order into
the same package?
Unfortunately, no. Each package shipped can only contain
medications for a single person.
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20. Once I place my online prescription order, can
I cancel it?
You can cancel your order so long as it
hasn’t yet been sent to our licensed pharmacy to be filled.
Once filled, cancellations or refunds will not be possible.
A cancellation fee of $30.00 will apply.
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21. How do you ship my
medications to me?
All Canadian orders are shipped using Canada
Post’s Xpresspost Shipping Service. Also,
Canadian orders can be tracked using a tracking number provided by
Canada Post. Contact us for more details.
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22. What happens if my package gets lost or damaged in delivery?
All packages are covered against
loss or damage so you don’t
ever have to worry about not getting your medications. If
your package is lost or damaged, we will resend them to you.
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23. What payment methods do you accept?
We accept Visa and MasterCard. We also accept bank drafts or international money orders, however we will not begin processing your order until these instruments are received and cleared by our bank, thus delaying your order. Please make bank drafts or money orders payable to Canada Drug Center. Personal checks are not accepted.
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24. When you charge my credit card, do you bill in US dollars
or Canadian dollars?
If you’re using Visa or
MasterCard, we bill your credit card in US dollars.
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25. Do you charge any sales tax?
No, we don’t charge you any
sales tax.
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26. What is your return policy?
Unfortunately, once a medication has
left the pharmacy, it cannot be returned for any reason.
This policy is in accordance with the B.C. College of
Pharmacists - Bylaw 5 (33. subsection 1). This is also in
accordance with the Alberta College of Pharmacists Standard
5.1 (m) Standards of Practice - The Pharmacist, Jan. 1,
1996.
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27. Why do the pills I receive
from you look different from the ones I get from my local
pharmacy?
Brand name pills normally look different from generic versions,
despite the fact that they include the same active ingredient
and work in the exact same way. If you order a generic version
of your pill medication from us, do not expect it to look
exactly like the brand name version that you're used to. Not
only that, but in Canada, there are some brand name pills
that look a bit different than they do in your own country, even though
they contain the same active ingredient and are manufactured
by the exact same company. In the case of two different generics
of the same drug, they will look different if they are manufactured
by two different companies.
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28. What are the names of the
companies that manufacture generic drugs in Canada?
The manufacturing of generic drugs in
Canada are subject to the same strict approval and
regulation as brand name drugs, and are used by millions of
Canadians on a daily basis. The manufacturers of these
generics include large, well-established and respected
companies. Major manufacturers include Apotex,
GenPharm, NovoPharm, PharmaScience, Taro, RatioPharm and
Sabex.
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29. What's the difference
between an initial online prescription order and a refill
prescription order?
When
placing refill orders, no other information needs to be
provided, unless there has been a change in your shipping
address, contact information, health, in the strengths or
quantities of the medications you're taking, or in your
preferred method of payment (in which case, this information
needs to be provided). To place your refill order,
simply call us toll-free at 1-877-270-3784 or email us at
info@canadadrugcenter.com. Be sure to provide us
with your full name, telephone number and the details of the
drugs you want us to refill (i.e. name, strength and
quantity).
Once
your prescription has expired (1 year from the date it was
originally written), it will be necessary to provide us with
a copy of a new prescription issued by your doctor in
order for us to continue filling your prescription.
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30. How come I can't download
your order forms, documents or other promotional offers on
your website?
If you
are unable to download materials off of our website, it may
be because your computer does not have the proper software.
The order forms on our website are in both PDF format
and in MS Word
format. In order to download and properly open these
documents, you'll need to have these programs. This
may also be the reason why you are having trouble
downloading other documents or promotional offers from our
website.
To
obtain a free copy of Adobe Acrobat Reader so that you may
open Adobe PDF files click here.,
If you are unable to get these programs, please feel free to
contact customer service at 1-877-270-3784.
A customer service representative would be happy to fax or
mail you all the materials you need.
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31. What happens if
my package gets lost?
Due to rare
occurrences with the postal service, packages
can unfortunately get lost. This may be due to an incorrect
address or postal issues beyond our control. If your order
becomes lost in the mail, we will send you a replacement at
no charge. However, you will be held liable for the lost
package if it is determined that you have provided us with
an incorrect mailing address or if you failed to provide us
with a winter/summer address.
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32. What is your refund policy?
If you're not completely satisfied with your purchase from Canada Drug Center and the medication has not been opened, we will either reship your order free of charge or offer you a full refund, including the shipping cost. In the event the medication package has been opened, don't worry! You will still be entitled to receive a refund up to 50% of its value.
In order to qualify for the full or partial refund or reshipment, you must first contact our customer support center for authorization. Once approved, the package must be returned to us via regular mail and postmarked within the first 14 days of receiving your order. Our call center will provide you with more details on how to return the package to us. Refunds or reshipments will only be issued upon receipt of your returned package.
Please note that no returned products are ever restocked or resold after being returned. All returned products are destroyed.
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