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Ordering prescription refills is very easy to do. You can place your refill order through one of four convenient options.

Option 1:

Ordering Online from website:

If you’ve submitted an online order before and have therefore created an online account, you can simply login to your existing customer account and use our shopping cart system to place your refill order.

Option 2:

Ordering by Telephone from pharmacy:

Call our toll-free customer support center at 1-877-270-3784 or at and one of our customer care representatives would be happy to help you place your refill order. If there have been any changes to your account (i.e. contact information, shipping information, medical conditions, etc.), please make sure you tell our representative so that they may update your information.

Our customer support center hours of operation are 5am-10pm PST, Monday through Friday, and 8am-3pm PST on Saturday-Sunday. If you are unable to reach us, please leave us a detailed message including your full name, phone number (including area code), and details of he medications you want refilled. A representative will call you back within 24 hours to confirm your order. If you do not hear from us within 24 hours, please make sure you call us back to confirm that your refill order has been placed.

Option 3:

Ordering by Email at

You can email us your refill request at [email protected]. Please remember to include your full name, telephone number (including area code), and details of the medications you want refilled. Please also indicate if there are any changes that need to be made to your account (i.e. contact information, shipping address, medical conditions, etc.).

Option 4:

Ordering by Fax or Mail at

To order by Fax or Mail, you can download, print, and complete our Existing Customer Order Form and fax or mail this to us. Toll-Free fax and mailing address details are as follows:

24-Hr Toll-Free Fax: 1-877-777-9144 (fax is preferred as it expedites order processing)
Local Fax:
PO Box 97176
Richmond Main Post Office
Richmond, BC
Canada V6Y 4H4

Existing Customer Order Forms - Download Center

Please click on one of the following links to download our order forms.

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